Pricing & Packages
Three packages built around how South African SMEs actually grow. Indicative pricing below — final cost is scoped to your environment in a free, no-obligation quote.
Foundation
Micro businesses & startups needing reliable upkeep
Starting from
R1,500/mo
Managed
Growing SMEs who depend on their systems daily
Starting from
R4,500/mo
Strategic
Larger SMEs & multi-site operations
Starting from
R9,000/mo
*Subject to fair-use terms. Final pricing scoped to user count and environment complexity — request a quote for an exact figure.
Compare
| Service | Foundation | Managed | Strategic |
|---|---|---|---|
| Website maintenance & uptime monitoring | ✓ | ✓ | ✓ |
| Hosting management | ✓ | ✓ | ✓ |
| Email support | ✓ | ✓ | ✓ |
| Monthly security patching | ✓ | ✓ | ✓ |
| Full Microsoft 365 administration | – | ✓ | ✓ |
| Security monitoring | – | ✓ | ✓ |
| Automated backups + monthly report | – | ✓ | ✓ |
| Remote support hours | 2 hrs/mo | 5 hrs/mo | Unlimited* |
| Onsite support | – | Ad hoc (billable) | Included, scoped |
| Consulting session | – | Quarterly | Monthly |
| SLA-backed response time | – | – | ✓ |
| Disaster recovery testing | – | – | ✓ |
Service Level Agreement
Business hours: Monday–Friday, 08:00–17:00 SAST, excluding South African public holidays.
4 hrs
Total loss of service — site down, email down, network outage affecting all users.
8 hrs
Major function impaired for one or more users, no workaround available.
1 day
Limited impact, workaround available, single user affected.
2 days
General queries, minor requests, change requests.
Strategic package clients receive accelerated response times (2hr Critical / 4hr High). Full SLA terms are provided in our Service Catalog & SLA document on request.
Questions
Final pricing depends on your number of users, devices, and the complexity of your current environment. The ranges above are accurate starting points — we'll confirm an exact figure after a short discovery call, at no cost to you.
Some onboarding work (documenting your environment, setting up monitoring and backups) may carry a once-off fee depending on the size of your environment. This is always confirmed upfront in your quotation — never added after the fact.
Yes. As your business grows, you can move between packages with 30 days' notice. We'll always recommend the right tier for where your business actually is.
Hardware procurement and repair, custom software development, and third-party costs (domains, licensing, hosting fees) are managed by us but billed at cost. Full exclusions are listed in our Service Catalog & SLA.
Tell us a bit about your team and systems — we'll recommend the right package and send a formal quotation.